Blog | Viewsbank

Blog

Premium rate numbers are the biggest call centre hang-up

·         Nearly six out of 10 customers always look for alternative numbers

·         Average longest call centre wait on hold is 28 minutes

Nearly six out of 10 customers always look for alternatives to premium rate phone numbers for call centres, a survey of ours tells us!

Research found premium rate numbers are the biggest hang-up for customers phoning call centres ahead of being put on hold or passed from department to department. Around 33% say they object to premium rate numbers ahead of 24% who hate being put on hold the most and 10% who dislike being passed from department to department.

 

Since June airlines, train companies and some retailers have been banned from using premium rate numbers and the Financial Conduct Authority is currently investigating their use by financial firms.

 

The Viewsbank research shows customers are fighting back against the costs of calling the numbers including 0845, 0844, 0843, 0870 and 0871 which can be as much as 15p a minute from a landline or 41p a minute from a mobile.

 

Around 58% of those surveyed say they always look for alternatives before dialling premium rate numbers while 31% say they sometimes do.

It is easy to see why – the average longest wait customers have endured on hold to call centres is 28.7 minutes. Around 30% of customers say their record on hold wait is more than 31 minutes.

David Black of Viewsbank said: “Dealing with call centres can be frustrating but it is clear that the cost of phoning is the biggest cause of anger. When people are trying to sort out a problem the fact they are paying more than usual adds to the annoyance.

“Customers however have woken up to the fact that using a premium rate number will cost them substantially more than usual and are looking for alternatives when they can.

“Companies will of course argue that they offer a range of ways of getting in contact but many do prefer making phone calls and speaking to an individual.”

 

MOST ANNOYING
CALL CENTRE ISSUE

PERCENTAGE OF
 CUSTOMERS

Premium rate calling charges

33%

Being put on hold

24%

Call centre not in the UK

15%

Being passed from department to department

10%

Having to press numbers to get through

9%

Music

4%

Being cut off

4%

 

Companies advertising they only use UK call centres benefit – 90% of those questioned say they would be more likely to call UK-based call centres.

The research found just 14% of people do not receive cold calls and that 49% say they still get them despite being registered with the Telephone Preference Centre.

What are your thoughts on it all? 
-Rob

user picture
Christmas: Home or Away?

7 years ago by James_Admin

Christmas: Home or Away?

Christmas is always an interesting topic and everyone has their own views on what works better for them. We recently discovered some thought-provoking facts on the topic of saving money at Christmas thanks to Melody835 and her question to the Viewsbank community on whether it was cheaper to stay at home, or go to an inexpensive travel destination. 

It is an interesting question really, as straight away, most people probably assume staying home is the cheaper option. In fact our poll showed that 75% of people feel they save money staying at home, whilst the remaining 25% thought that going abroad to a cheap travel destination would save them money.

You may be wondering where this 25% is traveling exactly, to save money at Christmas, however when you start adding it all up, well they may be on to something.

This is especially true if you host family and friends, even more so if these family and friends stay at your home for an extended period of time. Think about the meals that are cooked, the gifts that are bought, the decorations that are hung, and the liquids that may be drunk.  All this can add up pretty quickly, especially on top of extra electricity and water costs.

If you just decided to go away for Christmas, in place of hosting and purchasing presents, you may well be able to save money. This would be more so, if you were purchasing an all inclusive package at a cheaper destination.

It is surely food for thought, especially if the stress of Christmas tends to get to you, and you love to travel. For now though 75% of those polled will stay home and enjoy their Christmas celebrations with family and friends, in the comfort of their own space.
We can't wait!

-Rob

 

Latest Research Says People Would Rather Be Smart than Rich

So here's a fun one! 
One of the best ways to start a friendly debate is to ask a group of people whether they'd rather be super intelligent or super rich. And that's what manseydoll did!
Poll votes within our community reveals that 66 percent of our members would rather be super intelligent than rich, leaving 34 percent who would prefer the money.

The reasons for people's preferences boil down to a couple of lines of thought. Those in favor of intelligence say that they'd find it much easier to become wealthy if they had more brain power, so they wouldn't need to have the money handed to them. They also note that with more brain power, they'd be able to handle other aspects of their lives much better as well.

People in favor of becoming super rich, on the other hand, argue that they wouldn't need to be super intelligent if they had a vault full of cash. If they encountered a problem that required high intelligence, they could just use their money to hire the right advisers to handle it. Of course, all of their financial needs would be covered, too.

While those in each camp tend to believe that their reasoning is cut-and-dried, there is some truth to each line of thinking. It's nice to understand everything possible, having a bunch of money instead will usually work out fine in a modern society. The extensive provisions of such a society make the answer to this question mostly one of personal preference.
We have to say, we agree with the 64% who would rather be smart but 
it’s better to be smart, motivated and rich! ;-)

Is it Too Early for Radio Stations to Play Christmas Music?

Christmas is still months away, with both Halloween and Bonfire night in line prior to it. Even so, some radio stations and TV channels have already begun to play Christmas songs! Thanks to a submission by Chelcjay, our most recent community poll shows that a full 89 percent of respondents think it is too early to start the Christmas celebration.

For many years, there has been a solid trend of pushing up the start of the Christmas season. At first, this was most obvious in stores, where impatient retailers hoped to gain a burst in sales prior to the traditional shopping window. This desire is reasonable; some stores have over 25 percent of their yearly sales happen within the month of December. Who wouldn't want to extend that sales spike a few more months?

Unfortunately, retailers' desire has little to do with consumer demand. Therefore, the end result is that consumers just get tired of the obviously-forced excitement sooner than they otherwise would have, while sales patterns remain about the same. It also creates a feeling of being hurried along for no good reason.

Alas, the trend is so entrenched now that even outlets that have nothing to gain from advancing the Christmas season are jumping on the bandwagon. As reported, some radio stations were already playing carols in September. I bet a few people have put up a few strands of Christmas lights already, too!

Let us know what you think!
-Rob

New Drivers License Plan Sees Overwhelming Approval!


With a focus on fiscal responsibility, the government has seen fit to change the way driving licenses work over the next four years. The change addresses the two types of license and identification a driver receives, the photo ID and the license itself, by eliminating the license portion.

Instead, drivers will receive just the photo card, with all information previously held on the license document being stored on the internet for easy access by authorities. This move also eliminates the need for drivers to provide proof of insurance when they renew their tax disc at the post office, as that information also will be held on the internet.

When asked how Viewsbankers felt about this move, respondents were quite clear. 93% gave a thumbs up, indicating they support this move, while the other 7% gave it a thumbs down. This means the move comes with extremely wide support, even on top of it's money saving potential and the elimination of a huge bureaucratic overhead. Thanks to Sagitarrian03 for the poll idea - She wins £5!

 

 

 

 

79% of Viewsbankers won't be upgrading to the iPhone 6!

With the newest iPhone 6 finally making its appearance on the market, many people are looking at their old phones and deciding whether it is worth upgrading or not.

We took a community poll submitted by jsmith1234 and found that the majority of people actually aren't looking to upgrade to the iPhone 6. In fact our poll showed that only 21% of those that participated in the poll were going to purchase or upgrade to an iPhone 6 and the other 79% seemed happy enough with their current phones.
 

There are many advantages those in the technology community tout for purchasing the new iPhone. Let’s take a look at some of those advantages:

  • Bigger Screen - When you look at the iPhone 6 you may be worried that we are headed back to the age of brick phones. This new model is significantly larger, 38% larger to be exact, than older models and now has a screen that rivals the size of many androids.
  • Gaming Greatness - If you like to game on your phone then the new iPhone offers a processor that is 25% faster than their previous phone, pair this with a much faster graphic chip and the iPhone 6 has become the best gaming phone on the market.
  • Fitness Tracker - If you head out for a walk weighed down by phones, fitness trackers and other devices, the iPhone 6 can help lighten the load. Its ability to track elevation, distance and steps can make any other fitness tracker obsolete.
  • Charging Time - If you find your current phone is constantly dying on you then this may be enough reason to purchase the new iPhone, with its ability to go 48 hours straight without needing a charge, the new iPhone is miles above the previous models when it comes to battery life.
     

So with these four great reasons to purchase an iPhone 6, why did a large percentage of those surveyed say they won't be purchasing one?
It could be the fact that the phone is becoming more like that 80's brick, and holding the phone in your hand, is no longer that easy. In addition the versions prior to the 6 were in no way "bad phones", in fact the 5s is a great phone and suits a large percentage of the majorities needs. The fact is by upgrading to iOS 8 it is actually possible to tap in to a lot of the positives of the iPhone 6, without having to purchase the new phone. And with recent developments with Android phones such as Google's Nexus and Samsung's Galaxy series, you can find even more top of the range technology and customisation at your fingertips for a much cheaper pice.

As usual, let us know what you think!
-Rob

user picture
104 Days until Christmas! . .

7 years ago by James_Admin

104 Days until Christmas! . .

It is only 104 days till Christmas, and while some may feel that this gives them plenty of time to prepare, others are already on top of their Christmas lists for 2014. Our poll results courtesy of Bri's submission showed that their is not a whole lot of difference. We asked Viewsbankers if they had started their Christmas shopping yet 42% said yes, while 58% said no.

Many early Christmas shoppers start very early in the year and buy as things go on sale. The belief is if they buy products on sale they don't have to worry about spending a big chunk when it gets to November and December. Some shoppers are just extremely organised and have a set budget plan that they follow throughout the year. Some even shop for the following Christmas the day after Christmas has passed.

Those that enjoy early Christmas shopping enjoy a few of these benefits.

  • Following a budget.
  • Saving money on big ticket items.
  • Not being deterred by slow shipping methods.
  • Being able to be present and enjoy the Christmas season, instead of battling the crowds.
  • Having bragging rights on the fact that they are extremely organised.

For those of us who choose to leave our Christmas shopping till later in the year, we may be missing out on saving money, however those that leave their Christmas shopping till later, may enjoy the crowds and the feeling the season brings. They may also wonder how those that shop early, know what to get their gift recipients, some of us don't even know what we are going to wear today, let alone what we want for Christmas, in January.

No matter which way you lean when it comes to Christmas shopping, one thing is certain, giving a gift is often a gift in itself.

We want to know if you are an early Christmas shopper, or if you are a Christmas Eve rush specialist, share your thoughts on the subject by leaving a comment!

A surprising number of you are optimistic! (Which makes us pessimistic to not think that way!)

In a recent poll submitted by Bri, Viewsbankers were asked: Do you consider yourself a pessimist or an optimist? Do you continually think things are going to go wrong or do you always find the best in everything?

The good news – optimistic? – is that 70% consider themselves optimists; the pessimistic outcome is the other 30%.
That may have been behind Winston Churchill’s line, “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” In the midst of World War II, hiding in the tube from bombings, we had to keep our spirits up. If we survived that night, we will survive the next, and will prevail in the war. That happened. But in more recent times, with the economic depression and conflicts around the world, most people would argue that we're a sad bunch.
Do these poll results mean we have grown out of our pessimism and changed our perspective then? How one defines optimism and pessimism can play a role. Is a mix of optimism and pessimism healthy? Is viewing through a “guarded lens” being realistic and optimistic?
Let’s take the word “can’t”, suggests David of London English School on the web site, Learn English. The word connotes negativity, therefore, pessimism, right? He then provides a test. Take these four sentences:
  1.  I can’t wait to see you.
  2.  can’t believe your house is so big.
  3. can’t tell you how amazing she is.
  4. can’t thank you enough for helping me move into my house.
Match the can’t expressions above with their meanings below (answer at the bottom but don't cheat!):
  • A) It’s surprising/extraordinary
  • B) Words are not enough to express the idea
  • C) Thank you very, very, very much!
  • D) I’m very excited about it.
If you got all correct, then you realised each statement is optimistic. Maybe, the poll just shows we’re changing our can’t attitude. 
Let us know what you think!

1 = D
2 = B
3 = C
4 = A

user picture
Are you a penny picker or penny snubber?

7 years ago by James_Admin

Are you a penny picker or penny snubber?

Given the large number of references to pennies in folk sayings, there is no wonder that 93% of our community that voted in a recent poll submitted by Kelly44325, is still going to reach down and pick up a penny on the ground. 
Perhaps those people willing to bend to the ground are believers in the luck that may come their way for the deed.  While there are plenty of variations, most are similar to, "Find a penny, pick it up, all the day you'll have good luck."  The bad luck that might come from leaving it could be the reason, too.  No one wants to risk needing a penny for the rest of their lives because they weren't willing to save one from the floor.
Saving a penny could also be the catalyst for action of the majority of our respondents.  "A penny saved is a penny earned," is a common saying as well, and saving a penny for the street is just as easy as saving one in the bank... sometimes easier with bills to pay and coins easy to spot on the ground.
Perhaps the 93% also remember that they should "take care of the pence," as suggested by William Lowndes.  Take care when watching the smaller pieces of your purchases, "and the pounds will take care of themselves."
Or maybe, they want to be able to persuade a friend to tell them what is on their mind... and having an extra penny will make that easier.
Perhaps, there's a penny share they have their eyes on, hoping to invest in a brighter tomorrow with a fraction of a pound.
And those 7 percent willing to turn their noses up at a penny on the ground? They might want to look more closely... depending on the age and the metal involved in the making of the penny, it might be worth saving that penny.
Tell us if you pick a penny up and give it to a friend to have the best chance of life-long luck, or if you think those who do are penny-wise and pound-foolish. 

Most of our members would not do the ice bucket challenge

 

 

 

 

 

 

 

 

 

 

 

 

In a recent poll submitted by saanich, 67% of Viewsbankers said they "would not be prepared to have ice water dumped over themselves for charity". These results are in reference to the amyotrophic lateral sclerosis (ALS) Ice Bucket Challenge that has raised an additional $100 million. Before this challenge, the ALS Association was raising about $19 million per year.

The biggest criticism for this challenge comes from the term "slacktivism" in which a person avoids giving to charity. Through this challenge, a person can avoid giving to charity by dumping a bucket of ice water on their head. The idea is that they "donated" a post on their social network and that they do not need to donate actual money. Many oppose this type of donation as the dumping of ice water appears to be more of a social stunt then a charitable donation. Furthermore, several famous celebrities have voiced criticism that not enough funds for the ALS Association were raised given the star power involved. This criticism has led to a combination challenge where both the social network is updated with an ice bucket video, and funds are donated.  

Many criticize that this challenge does not help other charities and instead choose to donate to another source. Other sources that have received aid through this Ice Bucket Challenge are water conservation groups and clean water organizations. Some celebrities have been vocal on the stem cell research ALS research uses and encouraged donation to other groups.

If you were one of the 33% who would, who would you donate to?