Viewsbank - Terms & Conditions | Viewsbank

Viewsbank - Terms & Conditions

We ask all members to read the following Terms and Conditions carefully and to abide by them for the benefit of all. Thank you. 


Table of Contents 


1. General 

2. Acknowledgement and Acceptance 

3. Terms of Registration 

4. Payment 

5. Competitions and Prize Draws 

6. Surveys, Mystery Shopping, Research Assignments 

7. Termination 

8. Website Content 

9. Polls

10. Privacy & Data Protection

11. Use of Cookies 

12. Information We Collect and Uses of that Information 

13. Use of Your Data for Analytical and Statistical Purposes 

14. Legal Requirements to Provide Data 

15. Unique Quote Research Project 

16. Use of External Suppliers 

17. For Users of the Viewsbank App 

18. Accessing and Downloading the Application from iTunes 

19. Extended App 

20. Further Information 




1. General 

1.1. This section states the Terms and Conditions under which you may use the, domain belonging to Consumer Intelligence Ltd., whose place of business is at Temple Quay, 3 Temple Back East, Bristol, BS1 6DZ. Our company registration number is 4954720. 

1.2. Use of the Website, membership of the panel set up and administered by Consumer Intelligence, and participation in any other Viewsbank or Consumer Intelligence research activities is governed by these Terms and Conditions of use. If you do not accept the Terms and Conditions stated here, do not use this website and its services. 


2. Acknowledgement and Acceptance 

2.1. By clicking "Join now" or "Sign up" during the process of registration as a Viewsbank member, and by participating in any Viewsbank activity, you agree to be bound by these terms. 

2.2. Viewsbank reserves the right at any time to modify or amend these terms and conditions without notice to you. Membership and participation in Viewsbank activities is subject to you acknowledging any modification and agreeing to be bound by the modified terms. 


3. Terms of Registration 

3.1. To become a member of the Viewsbank panel, you must register and create an account following the registration process set out on the site. 

3.2. Information provided during the registration process, all the information you provide must be true, accurate, current and complete. 

3.3. Membership details must be maintained and updated so as to keep them true, accurate, current and complete. 

3.4. If you provide any information that is untrue, inaccurate, not current or incomplete – or if Viewsbank believes this to be the case – Viewsbank reserves the right to suspend your account until such details have been thoroughly checked. Photographic identification may be requested by Viewsbank in order to prove your identity on such occasions.

3.5. Only one panel membership profile is permitted per person. Any member found to have multiple panel membership profiles may have any or all of those profiles suspended. Viewsbank may require proof of identity in the case of any dispute. 

3.6. Each member must use a unique email address to register with the panel, and must provide full name and address information. This is in order that we can confirm member identity and process payment to the correct and proper person. 

3.7 Viewsbank membership is only available to permanent residents of the United Kingdom. If you are based outside of the United Kingdom and manage to create an account, Viewsbank reserve the right to close your account without notice or payment for any surveys, projects or other activities you may have taken part in.


4. Payment 

4.1. Payment for any activity conducted as a member of the Viewsbank panel is made online via PayPal to the email address with which members are registered to us . This needs to match a working PayPal account. If there is no PayPal account registered to the email address we have paid, an email will be received and you will have 30 days to claim your money by setting up a PayPal account, after 30 days the money will be returned to us. If there has previously been a PayPal account at the email address we have paid and it is either locked or closed, the payment will bounce back to us. Remember, you can always update your information via the "My account" tab. 

4.2. Payments for research assignments and competitions are calculated on the last day of each month. Any earnings accrued during a month are paid on the second Tuesday of the following month – provided the threshold of £12.00 has been reached. Any earnings below the threshold amount will be carried over to the following month. Member referral payments may be dealt with separately. 

4.3. In order to receive any payments you need to first verify your account. Once logged into Viewsbank please go to Account, then Edit and then click mobile SMS. You will then receive a code to your mobile which you will need to enter on the site. This will verify your account and allow you to receive payments. It only needs to be done once and will need to be done before the last day of the month to receive your payment on the next pay day.

4.4. Payments will only be earned through following all and any instructions regarding the project in question. A member's failure to correctly follow any required instructions or procedures may result in no payment being processed, for which the member will have no recourse against Viewsbank. 

4.5. Members should be aware that any payments derived from activities involving Viewsbank may be deemed to be income, and so members should make the necessary declarations to HM Revenue & Customs. 

4.6. Any unclaimed awards, that are under the payment threshold and have been in members' accounts for a period of 12 months or longer, may be reclaimed by Viewsbank. 

4.7. Viewsbank reserves the right to change the range of activities through which payments can be accrued and to vary the frequency of invitation and level of payment for such activities. 

4.8 Viewsbank members participate in third party surveys on the Viewsbank site at their own risk, and understand that if the surveys contain errors, broken functionality or simply do not work as expected, payment may not be received and their time may not be compensated. In such cases, Viewsbank may consider a goodwill payment on a case by case basis, but this is at the sole discression of Viewsbank staff.


5. Competitions and Prize Draws 

5.1. Competitions and prize draws will have their own terms and conditions that will apply, and these will be made available at the time of notification. 

5.2. By taking part in prize draws and competitions offered by Consumer Intelligence, participants agree that (unless they state otherwise) their first name, location and submitted photo may be published on the Viewsbank website or its social media accounts, should a prize be won. 

5.3 All competitions run by Viewsbank on our social media platforms are done so at our discretion and may be withdrawn without notice or payment of prizes at any time.

5.4 By entering our social media competitions you agree to abide by Viewsbank's terms and conditions.

5.5 You must be a member of the Viewsbank website in order in to receive any prize. Prizes will be as stated in the competition post with no alternative offered. Prizes if monetary will be credited to your Viewsbank account unless otherwise stated. Other prizes may be sent via post or email if necessary.

5.6  Winners are selected based on the criteria for the competition and are done so at Viewsbank's discretion. The same person can only win one social media competition each week. You may still enter the competitions but will not be chosen as the winner if you have already won that week. You may only enter the competition for yourself and not in the name of, or for the benefit of other members or people.

5.7 Consumer Intelligence/Viewsbank reserve the right not to pay or award prizes to entrants if we believe winning the competition has occurred through dishonest means, deliberate cheating or manipulation. Members found to be doing any of these may be removed and banned from entering future competitions. 


6. Surveys, Mystery Shopping, Research Assignments 

6.1. Members will normally be notified by email of any surveys, mystery shopping projects or other work assignments for which they are eligible. In addition, all eligible work opportunities will be posted on the "My Assignments" page of the Viewsbank website and visible to members when logged in. 

6.2. Certain assignments may specify quotas or have a maximum number of respondents required. In these instances, Viewsbank adopts a first come, first served policy and urges members to complete surveys and apply for assignments as quickly as possible to avoid missing out. 

6.3. Members are under no obligation to complete the projects to which they are invited, but if participation is accepted, projects must be completed by the specified deadline. 

6.4 If projects are not completed within the specified timeframe, the work will not be accepted and payment will not be made. 

6.5. Members agree that they will undertake any projects to which they agree both sincerely and objectively. 

6.6. We take the quality of our research work very seriously. Results and analysis are provided to clients so that they can improve their products, service and pricing. Accordingly, the Viewsbank compliance team checks all surveys and research projects to ensure their validity and quality. In the event of inaccurate, inconsistent, incoherent responses or other suspect information provided by members, Viewsbank reserves the right to take action against the member as outlined in clause 7.4.

The 'two strikes' rule states that for one offence, members will receive a warning. For the second offence, members will receive no payment for that or any other previous work undertaken, and will be removed from the Viewsbank panel. They will have 48 hours to appeal by providing a satisfactory explanation for their behaviour. If no such explanation is provided, or if the explanation is not satisfactory, then the member will be removed. 

6.7. Offences that may cause Viewsbank to take action against a member include but are not limited to: straight-lining (selecting the same response in grid questions multiple times), speeding (completing a project at an unrealistic speed), answering inconsistently, miss-selection of dummy answers, poor-quality responses to open-ended questions, and re-tries. The latter refers to the practice of attempting to complete the same survey twice with different answers. 


7. Termination 

7.1. If you no longer wish to be a member, you can notify Viewsbank by using the Contact form on this website or emailing Viewsbank will then cease to contact you, subject to a 30 day administration period. In terminating membership, any accumulated earnings below the required payment threshold will be forfeited. 

7.2. Members agree that Viewsbank may suspend or terminate your membership should any of these Terms and Conditions be breached. 

7.3 If the termination of a member’s account is the result of behaviour reported by a third party, or considered by Viewsbank/Consumer intelligence, to fall into any of the below listed categories, any accumulated earnings that have not already been paid by Viewsbank to the member will be considered null and void, and the member will be removed from the Viewsbank panel.  

7.4 Members who break the rules or fail to comply with our terms and conditions for the first time will receive a warning. If a member continues to break the rules after receiving a warning, Viewsbank reserves the right to suspend their account for a 7 day “cooling off” period. If a member continues to break the rules even after this 7 day period has finished, Viewsbank will suspend their account for a further 30 days, after which time any further violation of our terms and conditions will result in the member being permanently banned from the site without payment. In extreme circumstances, Viewsbank also reserves the right to permanently ban members without payment or notice, and without following the procedure outlined above.  

7.6 Behaviour which will constitute grounds for account termination without payment includes but is not limited to that which is: defamatory, offensive or abusive towards other members or staff members, of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice.  

7.6 Viewsbank reserves the right to remove and destroy immediately and without notice to the creator any content generated by a member on the Website which is judged by Viewsbank/Consumer Intelligence to be defamatory, offensive or abusive, of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice.  

7.7 Members will not be held accountable for previous warnings that they have received regarding their behaviour within Viewsbank, providing that such warnings were received more than 6 months in the past.

7.8 Should a member knowingly duplicate another member’s content, or otherwise infringe on their intellectual property, this behaviour will be dealt with using a ‘two strikes’ rule in the same form as that listed above in 6.6 and 6.7 regarding data manipulation and corruption. The member will be notified and warned regarding their behaviour, and the duplicated content will be removed. If they repeat the offence, their account will be terminated.  

7.9 Consumer Intelligence reserves the right to terminate the Viewsbank panel and/or website at any time. In such a case, any accumulated earnings below the required payment threshold will be non-redeemable. Consumer Intelligence will endeavour to notify all members of the termination period, however, Consumer Intelligence will not be liable for failure to notify any member regardless of reasons. 


8. Website 

8.1. The contents of the Viewsbank website and of all other websites under Consumer Intelligence's control such as text, graphics, images, logos, button icons, software and other website content are protected under copyright laws. 

8.2. All website Content is the property of Viewsbank/Consumer Intelligence or its content suppliers. You may not sell or modify the website Content or reproduce, display, publicly perform, distribute or otherwise use the website Content in any way for any public or commercial purpose. The use of the website Content on any other website or in a networked computer environment for any purpose is prohibited.  

8.3  Any Content generated on the Viewsbank website is the property of Viewsbank/Consumer Intelligence. Consumer Intelligence has the right to use any user generated content as it sees fit.  Consumer Intelligence also reserves the right to use any content generated on Viewsbank's social media channels, including but not limited to Facebook, Twitter and Instagram.

8.4 Content generated by members on the Viewsbank site, or its associated social media channels does not represent the views of Viewsbank or Consumer Intelligence.

8.5 Users may not use the website in order to display, transmit, distribute, store or destroy material including, without limitation, website Content, (a) in violation of any applicable law or regulation, or (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others. 

8.6 This Site is intended solely for users who are seventeen (17) years of age or older. 

8.7 Users are prohibited from violating or attempting to violate the security of the Viewsbank or any Consumer Intelligence Site including, accessing data not intended for such user or logging into a server or account which the user is not authorised to access, attempting to probe or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, attempting to interfere with service to any user, host or network including, without limitation, via means of submitting a virus to any Consumer Intelligence Site, overloading or forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability. 

8.8 Viewsbank may be used only for lawful purposes by individuals willing to participate in surveys, mystery shopping or other research related projects run by Consumer Intelligence. 

9. Polls

9.1 Members of Viewsbank with a valid account are able to post polls and/or comment on polls within the polls section of the website.

9.2 All member created content in the polls section of the website is subject to the rules outlined in sections 6 and 7 of our terms and conditions.

9.3 Member created polls should be created so that they are as fair and unbiased as possible to allow members with different views to have their say. Any polls that are deemed unreasonably biased towards one person’s view may be subject to removal without notice.

9.4 Everyone is entitled to their own opinion – please be respectful of that. Just because members have different opinions it doesn’t make one member right and the other wrong.

9.5 The Viewsbank website and polls should not be used to push your own political agenda. Members who repeatedly post polls attacking one political party or figure may have their content removed from the site without notice or explanation.

9.6 Member created polls should also not be regularly repeated – if we deem that a member is posting repeat polls too often, or copying another member’s polls we may remove the poll at our sole discretion.

9.7 Viewsbank reserves the right to remove any polls/comments added to the site by its members at our absolute discretion without giving any reason or notice.

10. Privacy & Data Protection

Viewsbank takes your privacy seriously and takes every reasonable precaution to safeguard the personal information you supply to it.  

The Legal Entity and Data Controller is Consumer Intelligence Limited who are registered under the GDPR with registration number Z8560778. The information you provide is safeguarded under the terms of that Act.  

When you sign up to become a member of Viewsbank you will be asked to provide certain personal profile information. This information is not made available to any organisations for marketing purposes of any description. Viewsbank only uses this information to confirm your suitability for specific surveys and other such research assignments. We do not and will never share any of your personal information with third parties without your consent.

Personal information is sometimes used differently for users who have opted in to take part in the Unique Quote Research Project, which is covered below in section 14. You can also read more about our Unique Quote Research project here.

You warrant that the information you provide is accurate and truthful. The data you provide to Consumer Intelligence will be held as you have provided it. You may at any time view all of the data that we store on you by visiting your account page and selecting "all my data". You may also request to be forgotten at any time by visiting your account page and selecting "forget me". Upon submitting a forget me request, your request will be added to a processing queue, after which your account and any personal data you have provided will be deleted, and any content you have created will be anonymised. If you have ever been paid by Viewsbank, we are required under law to retain some information, but this will be strictly limited to financial records of transactions that have taken place.

As part of the service which we provide you, Viewsbank will contact you via email with invitiations to take part in online surveys and other projects that we consider you to have a legitimate interest in as a member. We also send account based and transactional emails. You can unsubscribe from our emails at any time should you wish to, and surveys and projects will still be offered to you via your assignements page as long as you remain a member. If you choose to unsubcribe from emails, we recommend that you login regualrly to ensure you do not miss out on the opportunity to take part in new projects and surveys as they appear.

Viewsbank also send a weekly newsletter, to keep you updated with our latest competitions, blog articles and more. The Viewsbank newsletter requires you to opt in separately from our main service and you can choose to opt in or out at any time by visiting your account page, selecting "edit" and using the check box "I would like to receive the Viewsbank newsletter".


11. Use of Cookies 

Viewsbank does not use resident cookies to collect or store data on your hard disk, but does use session variables to store data in your browser, which ensures sufficient functionality of our site. A session variable is a temporary cookie stored in your browser memory that expires when you close your browser. Viewsbank tracks visitors to and on the Viewsbank site by using referrer tracking. Viewsbank uses click thru and open mail tracking when sending emails. This process allows Viewsbank the ability to profile and analyse the recipients of their communications. 


12. Information we collect and Uses of that Information 

We do not collect personal information when you visit our site unless you register. The information gathered at the time of registration (such as your email address, postal code, age and income level etc) is used to determine your suitability for surveys, mystery shopping and other research assignments. Your contact details are only used to appraise you of assignments available. You may choose not to receive future mailings. When you submit feedback or questions via email, or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your inquiries. We do not sell, rent, or otherwise disclose your personal information to any third parties, again with the exception of members who have been invited to take part in the Unique Quote Research project. Again, if you are one such member, please see section 14 below. We do not use your mailing address information for unsolicited marketing. 


13. Use of Your Data for Analytical and Statistical Purposes 

Your data together with that of other Viewsbank members may be aggregated at Postcode or other levels for the building of statistical and analytical tables. At no time will your data be individually identifiable in such tables. 


14. Legal Requirements to Provide Data 

Viewsbank will not provide your personal information to any third party without your prior consent; however, under certain circumstances the force of law may require the provision of information to the legal authorities. In order to maintain the integrity of its website and safeguard the interests of its subscribers Viewsbank will comply with any such legally binding request. 


15. Unique Quote Research Project  

15.1 Every time that Viewsbank intends to use a member’s details for its Unique Quote Research Project the member will be notified, and given the option to opt-out at any point.  

15.2 If a member consents to take part in the Unique Quote Research Project, their personal information will be used and shared with third parties in order to perform research on market trends.  

15.3 This data will be aggregated at Postcode or other levels for the building of statistical and analytical tables. 

15.4 The analytical and statistical results of this research may be sold, rented, or otherwise shared with third parties by Viewsbank/Consumer Intelligence. 

15.5 All reasonable measures will be taken to prevent a member being contacted for unsolicited marketing or by any third parties as a result of this process. 

15.6 All reasonable measures will be taken to ensure that every member’s personal information is protected and secure. 

15.7 At all times Viewsbank/Consumer Intelligence will act in accordance with the Data Protection Act 2018.

15.8 If you opt out of the Unique Quote Research Project after already being selected for a particular project, please note that your details may continue to be used for up to 3 months whilst that original project is ongoing. This may also apply if you request account deletion after already being selected. If you do not wish for this to be the case, please contact us directly by emailing and we will aim to remove you from the project as soon as practicable, and you will still be paid for all use up until the point you are removed. Once opted out you will not be selected for any future Unique Quote Research projects where participants are selected after your opt out date.

16. Use of External Suppliers 

Viewsbank may from time to time use third party suppliers or partner with approved organisations to provide all or part of a service to you. Viewsbank shall only be entitled to supply such of your personal information as is necessary to enable them to provide the relevant service to you. You should be aware that such outside service providers might be based in countries outside the European Union whose laws provide for a different standard of protection for your personal data than that provided under English law. In such circumstance Viewsbank will have in place contractual arrangements which will require your data to be processed at least to a standard compliant with the GDPR 2018.


17. For Users of the Viewsbank App 

18. Accessing and Downloading the Application from iTunes 

The following applies to any Application accessed through or downloaded from the Apple App Store ("App Store Sourced Application”): 

Any contest, sweepstakes or prize are concluded between you and Viewsbank only, Apple is not a sponsor nor is involved in any way. 

You acknowledge and agree that (i) these Terms are concluded between you and Viewsbank only, and not Apple, and (ii) Viewsbank, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Services. 

You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application. 

You and Viewsbank acknowledge that, as between Viewsbank and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. 

You and Viewsbank acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party's intellectual property rights, as between Viewsbank and Apple, Viewsbank, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. 

You and Viewsbank acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof. 

Without limiting any other terms of these Terms, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application. 


19. Extended App 

The Extended App will be used on your device and, like all mobile apps, in order to operate will make use of your mobile data connection. You are advised to check charges and terms with your communications service provider if using the Extended App abroad or in circumstances where roaming or data charges may apply. We do not receive any commission or other payment or rewards from communications service providers in respect of the use of the Extended App on devices connected to their network. We are not liable for any data or other charges incurred as a result of your use of the App 

We have no control over the contents of any third party website, even one to which we link from the Extended App, and all such sites are accessed at your sole risk and in accordance with any restrictions imposed by the relevant third party. 

Given the inherent limitations of the internet, no warranty is given that the operation of the Extended App will be uninterrupted and no warranty is given with respect to any third party service or infrastructure required to operate the Extended App. 

We do not offer any warranty with respect to the accuracy of mileage data derived using the Extended App or any other data which depends on the interoperation of the Extended App with other apps or services not provided by us, for example GPS on relevant devices. We do not have any duty to you with respect to any uses to which you put data derived from your use of the Extended App and you are advised to cross-check and validate data from additional sources. 

We reserve the right to disclose user information derived from the Extended App in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law or any relevant regulatory body requires it including where required by any order or rule of any court. 


20. Further Information 

If you have any questions regarding the privacy policy of Viewsbank, or require any further information please email Alternatively you may find the information you need via our FAQ Page and Support Forum